How to order your award or deal toy

Ordering from the Altrum store is simple: pick a design, personalize it online, and place your order. No quote, no minimum, and no design experience needed. Whether you're marking a closed transaction or a service milestone, the steps below take you from template to finished piece.

How to order your trophy

Step 1 - Choose Your Product

Browse our collections and choose the design you'd like to personalize - a deal toy, an award, or a desk piece. Most products come with a pre-designed template using placeholder text and images that you can fully customize. No graphic design experience required.

Step 2 - Customize Your Design Online

Click "Customize" on your selected product to open the personalization tool. From there, you can:

• Edit text, colors, and font styles
• Upload your logo or images
• Choose from our clipart and image galleries
• Preview your design in real time, including a 3D view, and on select products, an augmented reality view on your smartphone or tablet

See How Easy It Is to Customize Your Award

Step 3 - Prepare Your Artwork Correctly

To make sure your final product turns out the way you expect, follow these guidelines when uploading your own images or logos:

• Resolution: Upload files at a minimum of 300 DPI at 100% scale. Higher resolution means a sharper, more detailed print.
• File format: Vector formats (SVG, EPS, AI, PDF) give the best results, since they scale without losing quality. Avoid JPG when possible, image compression can create visible "noise" in the final print.
• Color: Screens display color in RGB, while our printers use CMYK. Colors may shift slightly when converted from RGB (or Pantone) to CMYK, this is a normal part of the printing process, not a design error.
• Size: Review your product's dimensions before designing so your artwork scales correctly to the final piece.
  

Not sure your file meets these requirements? Contact our sales team and we'll help you get it print-ready.

Step 4 - Save Your Design for Future Orders

To save a design, you'll need to be logged into your account.

• Click Save, name your design, and click Save again.
• To reuse it later, select the same product, click Customize, and find it under My Saved Designs. Want to see how saved designs work for recurring orders? Visit Your Design Workspace.

Two things to know:

• A saved design only works with the exact product variation (color, shape) you designed it for. Want to reorder in a different color? You'll need to save a new version for that variation.
• If your saved design doesn't appear, it's usually because you logged in a different way than last time (e.g., Shop.app vs. the 6-digit email code). Log out, log back in using your original method, and it should reappear. See full troubleshooting steps.

Step 5 - Place Your Order

Once your design is ready, add it to your cart and check out. Payment is taken in full at checkout by card, Apple Pay, Google Pay or Shop Pay. Order confirmation and status updates go to the email on your account.

Step 6 - Production & Shipping

• Production: 5 to 10 business days, starting once your artwork is confirmed print-ready. Files needing correction will delay this timeline.
• Shipping: Transit time is separate from production and varies by destination, you'll see estimated delivery at checkout.
• Ordering for an event? Plan for production and shipping time together, and build in extra buffer for public holidays.