Politique de remboursement

Order Cancellation

Cancellation requests can only be accepted if production has not yet started. Once production has begun, orders can no longer be cancelled, as your award has already entered the customization and manufacturing process.

Unlike traditional retail products, our trophies, deal toys, and business card embedments are manufactured specifically for each order and cannot be resold.

If you wish to modify or cancel your order, please contact our customer service team as soon as possible, providing your order number and the details of your request.

Returns and Refunds

Due to the custom nature of our products, we do not accept returns or exchanges for items that have been produced correctly according to the submitted and approved design.

A refund or replacement may be considered in the following situations:

• The product arrives damaged or has a manufacturing defect.
• The final product is significantly different from the submitted design.
• An error was made by Altrum during the production process.

Damaged or Incorrect Orders

If your order arrives damaged or contains an error, please contact us within 7 days of delivery providing:

• Your order number
• Photos of the product and packaging
• A description of the issue encountered

Our team will review your request and determine the appropriate solution.

Refund Processing

Approved refunds will be issued to the original payment method used for the order. Please allow additional time for your financial institution to process the transaction.

For any questions regarding cancellations, returns, or refunds, please contact our customer service team.